Question Appcrash error message Mediabrowser/MCE with TMT5 (Automatic Refresh Rate Switching enabled)

 
  • Created:over 1 year ago
  • Modified:over 1 year ago by ebr
  • Status:resolved
  • Related:#6682
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I am seeing an appcrash message when using TMT5 5.2.1.119 (with Automatic Refresh Rate Switching enabled)

This appears to be an issue with Media browser (I think)

Repro Steps:

Playing a blu-ray folders in MCE via MediaBrowser

  1. Desktop is set to 60hz
  2. From MCE Homepage click on MediaBrowser, play Blu-Ray Folder (TMT5, fires up and switches to 24hz)
  3. Hit stop button and then back button to go back MCE TMT5 Arcsoft/settings screen.
  4. Click back button again to get back to MediaBrowser and screen goes black and Refresh switch attempts.

-Expected behavior – Refresh rate should go back to 60hz and user should return to the Media Browser Screen. Appcrash should not occur.

-Actual behavior – Refresh rate stays at 24hz and popup window reports an appcrash (see below error message).

Playing a Blu-ray Disk in MCE directly from Arcsoft

1.Desktop is set to 60hz
2.Put a Blur-ray disk in drive.
3.From MCE Homepage click on Arcsoft icon
4.From MCE TMT5 Arcsoft/settings screen, click on drive with Blu-ray disk to play the disk
5.TMT opens the disk and switches to 24hz)
6.Hit stop button and then back button to go back MCE Arcsoft/settings screen.
7.Click back button again to get back to MediaBrowser and screen goes black and Refresh switch happens. Desktop is set to 60hz
8.User is brought back to MCE Homepage (no error has occurred)

appcrash error message: ArcSoft TotalMedia Theare (Media Center) has stopped working

Problem signature:

Problem Event Name: APPCRASH

Application Name: uMCEPlayer5.exe

Application Version: 5.2.1.119

Application Timestamp: 4df95848

Fault Module Name: StackHash_f6f6

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c000041d

Exception Offset: 73c74f0d

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: f6f6

Additional Information 2: f6f6dfe4a9c092a6277b034c3261f7c8

Additional Information 3: ff0c

Additional Information 4: ff0c037d6f9d58235aa77132c4467939

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3 Answers

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  • Created:over 1 year ago
accepted answer
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yes, disabling refresh rate switcher fixes it.

 
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  • Created:over 1 year ago
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TMT is crashing, not us…

 
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  • Created:over 1 year ago
  • Modified:over 1 year ago
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I wonder if the fact that TMT is being launched by the Command line is messing with how it backs out and changes the refresh rate back. Launching TMT from Media Browser uses a different method then TMT uses to launch directly from WMC from what I understand.

Does disableing refresh rate switcher fix it?

Is anyone using Refresh rate switch in TMT5 through MB with out issue?

 
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