Bug Neo overview scrolling but not returning to beginning after reaching end

 
  • Created:about 1 year ago
  • Modified:11 months ago by BAS
  • Status:unconfirmed
  • Owner:unassigned
  • Related:#10091
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The overview scrolls. However it does not return to the beginning after reaching the end. Is there anything I can adjust? Any ideas why? Thanks for any help. Has this returned:

Scrolling in Neo (Details View)

neo
 
  • This still happens. Any suggestions. – durants about 1 year ago
  • Still no solution – durants 11 months ago
  • Can’t find a solution when I can’t recreate the problem. Give me a screenshot of exactly what your seeing or a video. I havent been able to find any view that does this. – BAS 11 months ago
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  • Created:about 1 year ago

Any suggestions on how I can get the scrolling to work correctly? Thanks.

 
  • I don’t think there is anything we can do. I believe it is just how it is built at the moment. – gcw07 about 1 year ago
  • The overview normally scrolls and returns to the beginning. Is that not how it is built? – durants about 1 year ago
  • That is how it is supposed to work, but don’t think it works that way at the moment in Neo. Not sure if it is a bug or by design. – gcw07 about 1 year ago
 
  • Created:about 1 year ago

Well everything gets to the end here and starts over just fine for me. Neo 1.0.7.7 adapted core controls for this, so make sure you have auto scroll overview on in the theme options page.

If you feel a little more adventurous, open up the MBServiceXml.config with notepad, it can be found in C:\ProgramData\MediaBrowser.

  <AutoScrollText>True</AutoScrollText>
  <AutoScrollDelay>8</AutoScrollDelay>
  <AutoScrollSpeed>2</AutoScrollSpeed>

First line is the same as toggling in the view options, make sure this is true. Delay is how long it takes before it starts to scroll and also how long it takes to start over. Speed is the actual speed of the text scrolling as it gets going.

 
  • Thanks BAS. Auto Scroll was on. Checked MBxmlconfig. Changes made no difference. Neo works well on another computer. Looks like it is specific to my HTPC. – durants about 1 year ago
  • Yea that’s very odd any specific neo view that does it or all views on the htpc – BAS about 1 year ago
  • Presently use the detail view – durants about 1 year ago
  • Well there is 3 of them, neo details, mercury details, venus details. Which one, and does the problem exist in any other view style? – BAS about 1 year ago
  • Sorry. Only works in Venus. – durants about 1 year ago
 
  • Created:11 months ago

BAS: Scrolling in the detail view works in Venus only. In Mercury and Neo it reaches the end and stops. It does not return to the start. I hope the attached in some way help.

Scroll shows the start and Scroll1 shows the end when it stops and does not return to the start.

https://dl.dropbox.com/u/19298307/scroll.JPG

https://dl.dropbox.com/u/19298307/scroll1.JPG

 
 
  • Created:11 months ago

Hmmmm, the alignment of the logo there makes me think you might have a old neo.dll in C:\Windows\ehome, please confirm that all old dll’s are removed from windows/ehome.

If there is no neo.dll I would think the next step would be to try deleting the neo display cache, located at C:\ProgramData\MediaBrowser\Plugins\neo\display

Just a heads up when deleting the content of that folder you will need to reapply some of your display options with Neo.

I can’t reproduce this at all in any of the views you mentioned, and since you mentioned it works fine on one machine and not another makes me think something is a miss in your setup somewhere.

 
  • Thanks BAS.There was no old dll in ehome, so I deleted the info in neo display. However the info still scrolls but does not return. Note however that in my music info it scrolls and returns. I also checked on another computer and I am getting the same no return. The issue seems to be with the movie info. As indicated before it works with Venus only. – durants 11 months ago
  • The scroll works in Pearl. – durants 11 months ago
  • Yep, not sure what else to tell you, I just tried it on a movie here with no problems in neo details, and other views. I’m going to switch this over to a bug just to see if we can get more attention for it from other users, hard to believe that your the only one seeing this if it exists for everyone. – BAS 11 months ago
  • Thanks BAS. By the way it no longer works on the other computer I tried it on. – durants 11 months ago
  • Just seems really odd… have you tried starting with a fresh MediaBrowserXml.config? Have you tried any full service build ins or erasing the metadata cache? I just can’t get it to happen for me, sorry bud. :( – BAS 11 months ago
 
  • Created:11 months ago

BAS thanks for all your suggestions.Based on your last suggestion, I deleted MediaBrowserXml.cofig and started with a fresh config. The scroll started and returned to start at the end. It worked. I have a 10 foot screen and need to adjust the OverScanPadding in Xml.config for the image to properly fit. In doing this I noticed that as the numbers are increased from 0, the scroll issue returns. The question is why and also why it worked only in Venus? Maybe you can try making the adjustment to see if it is specific to my setup and if it is I will continue to review.

 
  • Well it looks like you might have found the culprit, if I get a free moment I’ll try it out, but if you can reproduce it on more then one machine, I would recommend you throw some instructions under the steps to reproduce tab. – BAS 11 months ago
  • How the problem was created indicated under the steps to reproduce tab. – durants 11 months ago
 
  • Created:9 months ago

BAS: This is still marked unconfirmed. I thought you had confirmed.

 
 
  • Created:9 months ago

New Neo released but this situation remains unchanged.

 
  • I’m having this problem too. I’m using thumbstrip view under Neo. I’ve already tried everything suggested above. Is there another fix? – jakobkraft 8 months ago
  • And I can confirm that the auto scroll only returns to the top in Venus view. – jakobkraft 8 months ago