Sometimes, in certain conditions, Media Browser does not properly install. Installation issues can also occur if upgrading from a previous version.
First, please look at the system requirements to confirm that you install Media Browser on a supported system.
If that’s the case, then have a look at previously reported issues and their solutions.
Issue:
- Applies to: 2.2.2 Thunderblade [fresh installations]
- Description: Configurator keeps asking for setting the permissions at each launch. Additionally Media Browser keeps showing the first-run dialog after a fresh installation
Solution:
This is a known bug in the configurator. The issue is fixed by an updated version.
- Download the new Configurator from here
- Place it in
C:\Program Files\MediaBrowser\MediaBrowser, overwriting the existing file.
Issue:
- Applies to: 2.2.2 Thunderblade and later
- Description: Configurator crashes when starting on Vista x86
Solution:
This is a two stage issue, on some systems the issue is fixed by an updated Configurator, and on some another fix has to be applied after the new Configurator.
- Download the new Configurator from here
- Place it in
C:\Program Files\MediaBrowser\MediaBrowser, overwriting the existing file. - Attempt to start the Configurator, if it loads then the issue is fixed, if not then continue on to the next step
- You need to download an extra component from Microsoft, the Microsoft XNA Framework Redistributable 2.0
- After you have installed this component, attempt to start the Configurator again, it should now load without issue.
Issue:
- Applies to: 2.2.1 Firestorm and later
- Description: Installation of Media Browser ends prematurely. The application is not installed properly
- Screenshot: Click here
Solution:
Until now this installation problem has only occured when the user has created custom start menu strips using Media Center Studio or when the maximum number of start menu strips / icons is reached.
- In Media Center Studio choose “Restore Defaults” in the ribbon to go back to the default Start Menu Strip layout and icons.
- Go to the start menu tab and open the Entry Points section at the bottom.
- Select all Media Browser Entry Points one by one and press the Delete button on the ribbon.
- Exit Media Center Studio.
- Start the Media Browser installation again.
Issue:
- Applies to: 2.2.1 Firestorm
- Description: After installation you receive an error similar to the screenshot when trying to access the Media Browser Configuration Wizard from the start menu.
- Screenshot: Click here
Solution:
- Completely uninstall Media Browser using the steps described here and reinstall using the setup program.
Issue:
- Applies to: 2.2.1 Firestorm
- Description: In case you receive an error like this, there is something wrong with the Windows Media Center installation itself.
- Screenshot: Click here
Solution:
The simple fix is to re-install media center.
- Go to the Windows Control Panel
- Click on “Programs” and then click “Turn Windows features on or off” (Might be listed as Programs and features if not sorting by categories)
- In the new window navigate to “Media Features” and untick Media Center. Press “Ok”. Media Center is now being removed.
- Click “Turn Windows features on or off” again and navigate to “Media Features” again. Tick Media Center and press “Ok” again. Media Center is now being installed.
Issue:
- Applies to: [All versions]
- Description: Sometimes when Media Browser is working hard or for some reason stops responding, Windows Media Center may show a popup window asking if you want to disable it. If you accidentaly do this, Media Browser is no longer available in Windows Media Center.
Solution:
In Windows Vista:
- Start Windows Media Center
- Go to Tasks > Settings > General > Program Library Options > edit Program Library
- Tick “media browser” and then choose “Save”.
In Windows 7:
- Start Windows Media Center
- Go to Tasks > Settings > Start Menu and Extras > Extras Library
- Tick “media browser” and then choose “Save”.
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